Privacy Policy


 We are committed to safeguarding the privacy of our website visitors 

To comply with the Data Protection Act 2018 and GDPR, any personal information will be collected and used fairly, stored safely and not disclosed to any other person unlawfully. This policy sets out how we will treat your personal information.
Please check this page regularly as we may make changes to our privacy policy.
Our website:

What Data We Collect

We may collect, store and use the following kinds of personal data:

  • If you use our website: your name, telephone number, email address and information about your computer (IP address, geographical location, referral source and number of page views);
  • If you make a purchase via our website: information relating to any transactions carried out between you and us on, or in relation to this website, including information relating to any purchases you make of our goods or services;
  • If you are a member or register your interest with IVS: information that you provide to us, with consent, for this purpose;
  • If you subscribe to our website services, email notifications and/or newsletter: your name, age, or email address so we can keep in touch with you;
  • Any other information that you may choose to send us


A cookie consists of information sent by a web server to a web browser and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We use “session” cookies on the website to keep track of you whilst you navigate the website. Session cookies will be deleted from your computer when you close your browser.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at:

We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.

Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites including this one.

Where We Collect Data

The data we collect may have come from you personally (e.g. if we have met you at an event or you have made a donation), from our website (e.g. if you have submitted a web form) or from other partner organisations (we have partners around the world and we use a database to manage incoming & outgoing volunteers).

Why We Collect Your Data

We may use your personal information for a number of reasons. These may include:

  • To administer & enhance our website: with your data, we can improve your browsing experience and enable your use of the services available;
  • To process volunteer applications/memberships: your personal information is required to volunteer with IVS however ‘sensitive’ data (including health information) will be held only with your knowledge and consent;
  • To enable us to communicate with you: with your consent, we may contact you with general information and newsletters and other marketing communications that may be of interest to you (you have the right to opt-out of these communications at any time);
  • To provide trusted third parties with statistics: personal information is anonymous and cannot be traced back to you;
  • To deal with enquiries you have made

Please be ensured that whenever data is first collected which might be used for any marketing purpose, this purpose will be made clear, and you will be given a clear opt-out option.

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.


We may disclose information about you to any of our employees, volunteers, partners, or suppliers as reasonably necessary for the purposes as set out in this privacy policy. We are part of a global network of organisations which means that some of our partners are located outside the European Economic Area. If we have to share your data with one of these organisations, we will ensure that we comply with the standards set by the GDPR and this privacy policy.

In addition, we may disclose information about you:

  • To the extent that we are required to do so by law;
  • In connection with any legal proceedings or prospective legal proceedings;
  • In order to establish, exercise or defend our legal rights;
  • Other than what is provided in this policy, we will not provide your information to third parties

How Your Data Is Safe

The security of your data is very important to us. We store your information securely on our (password- and firewall- protected) server, which we restrict any access to those who have a need to know, and we train our staff in handling the information securely. We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing. All electronic transactions you make to or receive from us will be encrypted. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. We keep personal information for different lengths of time depending on the individual case. You may contact us at any time to request, amend or remove your personal information from our systems.

More Information

This policy is in compliance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

To find out more about your personal data protection rights, please visit the Information Commissioner’s Office.

Get in Touch

You have the right to request any personal information we may hold about you. Provision of such information may be subject to the payment of a fee. You can also contact us to be unsubscribed from any direct marketing communications or other mailing lists.

By email:
By post: International Voluntary Service, Thorn House, 5 Rose Street, Edinburgh, EH2 2PR
By phone: 0131 243 2745